The Buggysnuggle Company
 ... we make snuggly stuff

Privacy Policy

We respect your privacy and do not sell, rent or loan any identifiable information collected on this site. Any information that you give us will be treated with the utmost care and security. It will not be used in ways to which you have not consented.

When you place your first order with us we ask for your personal details such as your name, e-mail address, delivery address, contact details and, if you’re ordering, your credit card details. Your personal details are only kept in our database if you have opted to make an account. Your credit card details are not stored anywhere on our system because the payments are made securely through Sagepay.  
The advantage of creating an account with us is that when you return to us (which we hope you will do!) we can recognise you as a valued customer and save you having to repeat all your details. We keep a record of what you bought from us, so that we can send you details of any offers we think may interest you. If you would prefer not to receive this information you may opt to remove your contact information from our database at any time.

It also enables us to deal with any problems or queries much more quickly. We keep a record of any e-mails you send us or any conversations we have on the telephone, again, so that we can keep track of any problems.
All of this helps us to maintain very high standards of customer service.

Buggysnuggle.com will not pass on your personal, credit or debit card details to any third party. We will never ask for personal details via email. If you receive an unsolicited email asking you for your buggysnuggle.com log in details, please contact us immediately on 01841 540 044 or feedback@buggysnuggle.com

‘Cookies’

Cookies are small text files that web sites send to your computer, which enables the website to identify the user’s ID and tells the website that a valued customer has returned. Cookies are not computer programs, and can't read information from your hard drive, spread viruses, or find your email address etc. Cookies make your transactions quicker and easier. The European Union Directive on Privacy and Electronic Communications, dated 31st July 2002, states that cookies are a "legitimate and useful tool" for many activities, including checking the identity of web site users. The Directive makes it compulsory for web sites to inform users if cookies are being used (hence this section in our website!) and to advise users as to how cookies are used. A useful website if you are interested in learning more about cookies is: www.aboutcookies.org. Finally, the Directive obliges web sites to make users aware that they can reject cookies by changing the settings in their computer (visit www.aboutcookies.org for more info) However if you decide to do this our website along with most other shopping websites will not work on your computer.

How we use your Personal Information:

Your personal details and other information regarding your transactions with our company are used to help us improve our service to you.
We only use your information as follows:
1. To deal with orders and accounts.
2. For Buggysnuggle Company planning and forecasting by researching what you buy.
3. Advising you of special offers/emailing newsletters.
4. Checking your details with credit reference agencies. At all times where we use or disclose your information it will remain secure.
We never pass on your details to anyone.

We may share non-personal aggregate statistics (group) data about our site visitors’ traffic patterns with partners or other parties. However, we do not sell or share any information about individual users.

Further information:

If you have any questions about your details or our privacy policy, please contact us at feedback@buggysnuggle.com or write to:
The Data Protection Officer, The Buggysnuggle Company, The Barns, Higher Mellingey, St. Issey, Wadebridge, Cornwall PL27 7QU

Your Rights:

In addition to the Buggysnuggle Company’s safeguards, your personal data is protected in the UK by the Data Protection Act. This provides amongst other things that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should be kept up to date, where necessary, and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies online.

Policy Changes:

Any changes to this policy will be posted here.