Buying from Buggysnuggle
Ordering from us couldn’t be easier…
Placing an order with us could not be easier! Simply choose which products you’d like, add them to your shopping basket and then go to the check out. Enter your customer and delivery details and then you will see an order summary. Have a careful read through all the details (of products selected as well as your details) to check everything is correct and then click on the payment button. Enter your credit/debit card details and make the payment. You will receive an order confirmation and we will receive your order! Simple!
It is extremely important to us that you are completely, 100% happy with your Buggysnuggle purchase as well as the service you receive from us.
We aim to make purchasing from us as easy & well informed as possible, so if you are at all confused by the various designs, fabrics and options we will use our 17 years of experience to advise you and ensure you choose the best product. If you have any questions or problems please email or call and leave a message – we are a very small company and so it’s not always possible to answer the phone – but as long as you leave a message we will call you back as soon as possible.
Most of the time orders received by 12 noon are despatched the same day (although at particularly busy times this is not always possible) and will be delivered in the time stated depending on the service requested.
Very occasionally we make picking mistakes. We totally understand how annoying this is – trust us, it’s just as annoying for us! On these occasions, we will always try to sort it out at the very minimum inconvenience (and no financial cost) to you.
The same is true with faulty products. We design our products to last and use the best fabrics & trims available. Very occasionally when a genuine fault occurs, we are happy to replace the item. We are pretty lenient when it comes to the definition of ‘genuine’ but obviously it doesn’t include boil washing our fabulous fur or a zip damaged by a stroppy toddler who has tried to kick their way out of the Buggysnuggle!
We really want you to have a great experience when placing an order with us, and understand that as a small company, we really do care that you are happy and will then help spread the Buggysnuggle love!
Lots of people worry about buying on-line, but it really is a very straight forward and secure process, as long as you follow some basic security rules:
Don't give out your PIN number to anyone: bona-fide websites will not ask for your PIN number or passwords, they will only require your credit card number, the 3 digit-security number, card-holder address and the name on the card. Everything else is explained in the Sage Pay system itself as you go through the payment process.
Don't respond to emails requesting you to confirm card/account details: Bona-fide websites will not send you emails asking you to confirm passwords or card details.
Buggysnuggle uses the largest industry leading card payment processor, Sage Pay so that your payment details are guaranteed secure. Only Sage Pay verify your details, no one at Buggysnuggle ever gets to see or access your card details.